Privacy Policy

At Koves, we respect your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, submit forms, or interact with our services.

By accessing our website or sharing your information, you agree to the practices described in this policy.

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🔹 1. Information We Collect

We may collect different types of information to provide better services:

📌 Personal Information

• Full Name
• Phone Number
• Email Address
• Address / City / State

📌 Business Information

• Company / Shop Name
• Business Type (Dealer, Distributor, Retailer, Mechanic)
• GST Number (if provided)
• Purchase requirements and order details

📌 Technical & Usage Data

• IP Address
• Browser type and version
• Device type (mobile, desktop, tablet)
• Pages visited, time spent, and interaction behavior

📌 Communication Data

• Messages, inquiries, or feedback submitted via forms, WhatsApp, or email

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🔹 2. How We Use Your Information

We use your information for the following purposes:

• To respond to inquiries and provide quotations
• To process orders and manage deliveries
• To verify dealership applications
• To improve website functionality and user experience
• To send updates, offers, or important business communication
• To maintain internal records and analytics

We ensure that your data is used only for legitimate business purposes.

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🔹 3. Legal Basis for Processing

We collect and process your data based on:

• Your consent (when you submit forms or contact us)
• Business necessity (to fulfill orders and services)
• Legal obligations (if required by authorities)

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🔹 4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance browsing experience
• Understand user behavior and preferences
• Improve website performance

You can control or disable cookies through your browser settings. However, some features may not function properly without cookies.

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🔹 5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal data. However, we may share your information with:

• Trusted service providers (logistics, delivery partners, hosting services)
• Payment processors (if applicable)
• Legal authorities when required by law

All third parties are obligated to keep your information secure and confidential.

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🔹 6. Data Security

We implement strong security measures including:

• Secure servers and encryption practices
• Restricted access to sensitive data
• Regular monitoring and updates

While we strive to protect your data, no digital platform can guarantee 100% security, and users share information at their own discretion.

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🔹 7. Data Retention Policy

We retain your information:

• As long as required for business operations
• To comply with legal or regulatory obligations
• For record-keeping and analytics

Once data is no longer needed, we take steps to securely delete or anonymize it.

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🔹 8. Your Rights

You have the right to:

• Access the data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal limits)
• Withdraw consent for marketing communication
• Request details on how your data is used

To exercise your rights, you can contact us anytime.

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🔹 9. Third-Party Links

Our website may include links to third-party websites. Koves is not responsible for their privacy practices. We recommend reviewing their policies before sharing any information.

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🔹 10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

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🔹 11. International Data Transfers

If data is processed outside your region, we ensure appropriate safeguards are in place to protect your information.

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🔹 12. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised date. Continued use of our services indicates your acceptance of these updates.

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🔹 13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy:

📧 Email: info@koves.in

📍 Address: G.N.M. Market, Kanpur-208001, U.P., India